Are you planning your next vacation and need the services of Vio.com agency? Travel agencies have been around for a while, But with so many options out there, it is quite difficult to decide which one is better. Did you come across those YouTube videos and wish to use their services? Don’t do that yet, until you’ve read this article.
About Vio.com
Vio is a third-party travel agency that partners with major travel networks and suppliers like Agoda, Booking.com, Expedia, Skyscanner, Kayak, and Trivago. With vio, you can book hotel accommodations and travel destinations. But should they be trusted?
How To Book
- Head to their website vio.com to sign up or download the app
- The website automatically selects your location.
- Select a travel destination and list of available hotels will be provided
- Make a choice and submit
Downsides
Firstly, there are issues with their customer service. People on Trustpilot and Reddit have complained about trouble getting in touch with customer service, and some got booking confirmations for reservations that didn’t actually exist. Many users have reported that Vio.com has removed negative reviews from websites like TripAdvisor and Trustpilot. What customers should note is that:
Vio acts as the middleman between you and the hotel when you make a booking. Your contract is with Vio, not directly with the hotel. If you encounter any issues with your hotel stay, you can’t contact the hotel directly for help. Instead, you need to go through Vio, which will handle the situation with the hotel on your behalf.
Is Vio.com A Scam
No, it is a legit booking website that has existed since 1988 with cheap hotels and deals but with lots of complaints from customers on BBB and other review websites. Here is a customer complaint on Trustpilot:
The hotel the Zio website listed where I was booking a room at turns out to be “permanently closed”. A different hotel is now in that same location and that is whete I’d be staying (the hotel gets very poor customer satisfaction ratings, including poorly rated “Cleanliness”). Very misleading – false advertising.
Contacted for support and was asking me to contact another site as they did booking. I dont know why vio book through other site and ask me to contact them for support when i booked directly through vio.
Pros
- Promote cheap rates
- Different types of hotels are available
Cons
- Lots of customer complaints about the website
- Customer service is poor and doesn’t respond to emails.
Should You Book From Vio.com
Yes, the negative reviews on TripAdvisor might make customers hesitant about booking from this website, but it shouldn’t. Vio acts as a middleman between you and the hotel. This can sometimes lead to a frustrating back-and-forth between the hotel and Vio before your issue is resolved but not all customers experienced this.
Also read : Gosplitty.com