Is the 100% satisfaction guarantee offered on Marveloptics.com real? While the pictures of their glasses look great on their website, we confirmed from customers that you will receive a low quality worth of glasses in return.
It feels more like a money-making scheme than a genuine effort to offer good value and service. Here is all you need to know before you click “buy”.
Details About MarvelOptics.com
MarvelOptics.com is a website that offers prescription glasses. The glasses usually cost between $50 to $400 depending on the number of glasses. When you order and decide to cancel, they charge a 20% cancellation fee.
We ordered prescription goggles with tinted lenses, but they arrived with clear lenses because of a mistake. The return process was confusing with multiple conflicting shipping labels and poor customer service.
We found many negative reviews from others with similar or worse issues. We decided to keep the clear lenses rather than deal with more problems trying to return them.
Before You Buy From MarvelOptics.com: Here Is All You Need To Know
Poor Customer Service
Their website promises 100% customer satisfaction, but their customer service falls short. There’s zero communication, with numerous emails going unanswered and no response to phone calls. Their support, managed through Zendesk, is very poor.
Delay In Shipping
The website promises 14 business days to make and ship the glasses. However, there are complaints all over Reddit and BBB that it takes up to 3-4 weeks to receive orders.
Fake Customer Testimonials
Many of the reviews on MarvelOptics.com look fake, and there are mostly bad reviews on Trustpilot. A customer mentioned that the testimonials might not be real.
Do not buy from this company they will steal your money they will not respond to your phone calls they will not respond to your emails the only answer you get is I will contact the shipping department that’s it there’s over 400 complaints with a better Business bureau and the state of Texas the owner says everything is made in the United States that is a lie it comes from China he operates out of his house and out of a shed. “
Poor Quality Glasses
The company sends poor quality of glasses which is a far cry from what they market on their website and ads. They are made cheaper than the ones you can pick up at the local drug store or Walmart.
Return Policy
They offer partial refunds, If you’re not happy with your purchase, you’ll only get a 50% refund or a 75% refund as credit towards a future order.
Our Review
Don’t bother with buying glasses from MarvelOptics.com; it’s not worth it. If you even receive your glasses, The frames are not as pictured as well. They look completely different from the lens quality pictured on their website. The company also has terrible customer service and the product itself is subpar.
What To Do If You Got Scammed
Cancel your credit card
Immediately call your financial provider and cancel your credit card. By so doing, the credit card details you used for your transaction would become null and void.
Request for a new card
After the old credit card has been cancelled, ask for a new card, it doesn’t cost much to get one.Your credit card issuer will issue you a new one with different numbers.
Report the Fraud To Relevant Authorities
Report the scam to relevant authorities and organizations. This includes:
Better Business Bureau (BBB): File a complaint with the BBB if the online store is based in the United States.
Internet Crime Complaint Center (IC3): If you are in the United States, you can file a complaint with the IC3 at https://www.ic3.gov/.
Your Local Consumer Protection Agency: Contact your local consumer protection agency or the equivalent regulatory body in your country.
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