FlexShopper is an e-commerce platform that offers flexible payment plans for a range pof products but has mixed reviews.
Let’s weigh the pros and cons to help you decide if shopping on FlexShopper is the right choice or a mistake.
All About the FlexShopper.com website
FlexShopper.com was registered through the company GoDaddy.com, LLC and the only email we could find was their tracking email [email protected] and for returns, returnsflexshopper.com. However, a mobile number (+1.4806242599) is listed. It was registered on 2013-06-30 and expires on 2027-06-30. Its address is listed as Arizona, USA.
FlexShopper is an e-commerce platform that offers a variety of products, including electronics, furniture, and appliances, with various payment options.
These options include rent-to-own, lease-to-own, and financing plans, which may be beneficial for customers who are unable to pay the full amount upfront.
However, these financing plans always come with high interest rates and fees, which impacts the overall cost of the product.
More so, some customers have reported mixed experiences with the company’s customer service and product quality.
Customer feedback of FlexShopper.com
While there seems to be balance, the negative reviews about this brand on Trustpilot is overwhelming. The reviews are also a bit of mixed reviews on other platforms like Reddit.
Majority of the negative reviews state that they’re charged an obscene amount for delivery sometimes even costlier than the product that they bought.
Another facet of the review’s points to the fact that most goods delivered are faulty and old. And sometimes these goods aren’t even being delivered.
The customer service and support has been said to be terrible as some customers have been emailing them for weeks and in some cases months with no reply.
Some customers also complained that they were taking payments from their accounts without their authorization. Sometimes more frequently than the agreed upon dates. This could be a potential financial security risk.
Their refund policy seems to be severely lacking as customers keep complaining of refunds taking forever to be processed.
There has also been complains of no solid way to track an order. An order only shows an estimated delivery time and everything goes silent until an order is finally delivered or goes undelivered long past the due delivery date.
There is also the problem with the inflated prices with products costing over two times the actual retail cost.
Pros and Cons of using FlexShopper
| Pros | Cons |
|---|---|
| Online convenience | Delivery charges |
| Wide product selection | High interest rates |
| Payment options | Poor customer service |
| Free shipping (in some cases with orders above $100) | Product quality |
| 15 days return policy | Billing issues |
| Product availability | |
| Transparency | |
| Scam reports | |
| Inflated prices | |
| Limited payment plans | |
| Tracking issue |
What To Do If You Fall For A Scam
Cancel your credit card
Immediately call your financial provider and cancel your credit card. By so doing, the credit card details you used for your transaction would become null and void.
Request for a new card
After the old credit card has been canceled, ask for a new card, it doesn’t cost much to get one. Your credit card issuer will issue you a new one with different numbers.
Report the Fraud To Relevant Authorities
Report the scam to relevant authorities and organizations. This includes:
- Better Business Bureau (BBB): File a complaint with the BBB if the online store is based in the United States.
- Internet Crime Complaint Center (IC3): If you are in the United States, you can file a complaint with the IC3 at https://www.ic3.gov/.
- Your Local Consumer Protection Agency:
Conclusion
In conclusion, FlexShopper offers flexible payment options, but its services are marred by high interest rates, poor customer service, and issues with product quality and financial security.
Approach with caution and consider alternative options.
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