Are you interested in shopping at Novela-london.com? Do you want to confirm whether the clothes are worth buying or if Novela London is a scam? Many people have questioned the legitimacy of Novela London. As a result, we decided to fully research it so that consumers may come to their conclusion.
The Truth About Novela-london.com
Though Novela-london portrays itself as a reputable fashion store with 20 years of experience, it’s actually a cheap fast fashion website. The scam falls into the category of bait and switch scam. Novela-London advertises quality clothing with tempting discounts but delivers a cheap inferior or different item when orders are placed. It could be different cloth texture, a miniature item instead of the advertised large size, a total different cloth design and color, etc.The people behind the store steal designs from establish designers and pass them off as theirs.
Aside from inferior item received, customers could be affected by the following frauds;
- unauthorized charges on credit cards
- Automatic VIP membership subscription – Victims get charged a monthly subscription fee for unwanted items such as online health magazines etc.
- Malware infestation on customer’s device after visiting the fake website, which could lead to data exploitation, ransomware, e.t.c
- Non-delivery of items purchased
Red Flags
Return Policy Issues
The website offers a 30days return policy however, returns are only accepted if the item is faulty. If you need to return something, you must pay for shipping it back to the return address yourself.
Absence of Business Address
There’s no physical address mentioned on novela-london.com. On social media the store creates an impression that it’s a UK based store but its website registration details reveal it operates from China.
Issues with Reviews and Quality of Product
The reviews on the website are fake and not from Trustpilot. The products don’t match the descriptions and are cheap, low-quality items from China.
Negative Reviews
There are lots of negative reviews scattered all over Trustpilot. Here is a complaint for a customer
The product i bought is now nowhere to be seen on the website and hasn’t been shipped. i bought this a MONTH ago. most terrible company i have ever bought from and have not got a response from them. DO NOT BUY FROM THIS COMPANY
Limited Contact Details
The only way to contact customer support on their website is through the email address [email protected]. There are no phone numbers or other contact options listed. They only respond to emails when they choose to.
What Happens When You Order from Novela London
When you order from this online store, you’d likely receive items that are below par, of poor quality, wrong size, texture or design. This is because Novela London are not the original designers of the clothes displayed on their website. The owner(s) of the clothing store steals off images from reputable designers, pass them off as theirs, and then make a cheap imitation.
Aside from receiving poor quality clothes, customers could get overcharged, receive nothing at all, or even get added to a shady VIP membership subscription.
What To Do If You Got Scammed
Cancel your credit card
Immediately call your financial provider and cancel your credit card. By so doing, the credit card details you used for your transaction would become null and void.
Request for a new card
After the old credit card has been cancelled, ask for a new card, it doesn’t cost much to get one.Your credit card issuer will issue you a new one with different numbers.
Report the Fraud To Relevant Authorities
Report the scam to relevant authorities and organizations. This includes:
- Better Business Bureau (BBB): File a complaint with the BBB if the online store is based in the United States.
- Internet Crime Complaint Center (IC3): If you are in the United States, you can file a complaint with the IC3 at https://www.ic3.gov/.
- Your Local Consumer Protection Agency: Contact your local consumer protection agency or the equivalent regulatory body in your country.
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