Triips.com, formerly known as Fair Fares Club (faresclub.com), is an online travel service that offers discounted travel deals, including flights, hotels, and vacation packages. However, there are concerns surrounding its legitimacy, particularly its past reputation under the Fair Fares Club name.
Key Takeaways
- Triips.com rebranded from Faresclub.com but carries the same controversies.
- Many of the TrustPilot reviews for Triips are overly promotional and seem to be fabricated raising doubts about the company’s credibility.
- Reviews on various platforms suggest a pattern of poor customer service, misleading pricing, and challenges with refunds or cancellations.
- The company’s transition from Faresclub to Triips and associated red flags raise concerns about its trustworthiness.
What Is Triips.com?
Triips.com is a travel website that offers discounted travel services to customers, including flights, hotel bookings, and package deals. The company operates under the umbrella of Fair Fares Club, which was previously known for its similar offerings. However, since the rebranding, Triips.com has attracted significant attention due to complaints about its business practices and questionable online reviews.
Customer Reviews and Concerns
A look at past reviews on TrustPilot for Fair Fares Club shows a similar trend of dissatisfaction, with complaints about the following issues:
Misleading Pricing: Customers report that the prices they initially saw were not the same when they attempted to book, leading to frustration and confusion.
Poor Customer Service: Many reviews complain about slow response times and difficulty getting help with issues such as cancellations and refunds.
Refund Issues: Some users have cited problems when trying to get refunds for cancelled trips, often feeling as though they were ignored or mistreated by customer service representatives.
Is Triips.com a Scam?
Although Triips.com is still operational, there are enough red flags to suggest that potential customers should proceed with caution. The transition from Faresclub.com to Triips raises concerns about the company’s intentions and how it handles customer complaints. While not outright a scam, the business practices and reviews are questionable, and it’s crucial for customers to thoroughly research and consider their options before booking.
What to Do If You’ve Had Issues with Triips
If you’ve encountered problems with Triips.com, you can take these steps:
- Document All Communication: Keep a record of all interactions with customer service, including emails and chat logs.
- Request Refunds or Cancellations: If you are seeking a refund or cancellation, be persistent in following up with the company.
- File a Complaint: If you’re dissatisfied with the service, consider filing a complaint with the Better Business Bureau (BBB) or other relevant consumer protection agencies.
Conclusion
Triips.com raises serious questions regarding its legitimacy due to ongoing customer complaints, fabricated reviews, and questionable business practices. While it’s not definitively a scam, the company’s reputation has been heavily criticized, making it a risky choice for travel bookings. If you decide to use their services, it’s essential to be cautious and to document your interactions with the company thoroughly.
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